Privacy Policy

This privacy policy elucidated the information handling practices of AHHPL (hereinafter referred to as “the Hospital,” “we,” or “our”) in accordance with prevalent Indian legislation, rules, and regulations, including Information Technology (Reasonable Security Practices and procedures and Sensitive Personal Data or Information) Rules 2011 under the Information Technology Act, 2000, as well as international standards.

We are committed to protecting the privacy rights of all individuals whose personal data is provided to us. The instant policy is established by keeping the foremost standards and with the commitment to protect privacy and personal information. All services provided and any use or access of the services are subject to the instant privacy policy.

1. CATEGORIES OF DATA COLLECTED:

   We collect and process diverse categories of data, encompassing but not limited to:

   • Personal Identifiable Information (PII): Including but not limited to name, date of birth, contact details, addresses and other demographic information/data.
   • Health Information (HI): Comprising medical histories, treatment records, diagnostic reports, and other health-related information.
   • Financial Data: This includes payment particulars, insurance information, billing records, banking partners, etc.
   • Electronic Information: This includes IP addresses, cookies, and technical data generated during the interaction with our online platform.

2. PURPOSE OF DATA PROCESSING:

   We undertake data processing for the following lawful purposes:

   • Provision of Healthcare Services: To manage appointments, facilitate treatments and administer healthcare services.
   • Administrative Operations: including billing, insurance processing, and internal record-keeping to maintain the efficiency of hospital functions.
   • Legal Compliances: to adhere to statutory and regulatory obligations and other necessary legal requirements.
   • Enhancement of Services: Analysing data to improve the quality and efficacy of healthcare services provided by the Hospital.

3. DATA DISCLOSURE:

   We may disclose data collected to the following entities.

   • Healthcare Professionals: Authorised medical personnel directly involved in your care.
   • Business Associates: Third-party service providers who assist in the delivery and administration of healthcare services.
   • Legal Authorities: In instances where we are compelled by law or during the course of legal proceedings.

4. INFORMATION SECURITY MEASURES:

   The Hospital employs robust and reasonable security measures to safeguard data against unauthorised access, disclosure, alteration, and destruction. Such measures include, but are not limited to, encryption protocols, access controls and regular security audits as prescribed by law. We ensure strict compliance with all data protection laws.

5. DATA SUBJECT RIGHTS:

   Data subjects have the following rights:

   • Access and Copy: The right to access and obtain a copy of their health information.
   • Correction: The right to request correction to any inaccuracies or incompleteness in their information.
   • Objection: The right to object to the processing of their information for certain purposes.
   • Right to be forgotten: The right to request for deletion of data collected.

6. CONSENT MECHANISM:

   By availing of the Hospital's services, individuals implicitly consent to the stipulations delineated in this policy and acknowledge that it is part of the terms of use of the website and other services. By affirming this policy, you provide your consent to such collection of data as required under applicable law.

7. POLICY AMENDMENT:

   This Privacy Policy may be amended periodically, and any revision will be made effective and available on the official website of the Hospital on its date of amendment.